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How Can We Help?
Whether you have a question about cold plunges, saunas, red light therapy, or need help with an existing order, our team is ready to assist.
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Frequently Asked Questions
How long will it take to receive my order?
Orders are processed within 1 to 3 business days, with transit taking 5 to 8 business days. Total delivery time is typically 6 to 11 business days from the date your order is placed. Every shipment includes tracking so you can follow your package along the way.
Is shipping really free on my order?
Yes, we offer free shipping on most orders within the Continental U.S. (excludes AK/HI). There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on destination and package size, and you will receive tracking information once your order ships.
What is your return policy?
We want you to be completely happy with your wellness investment. If something is not the right fit, please contact our support team within the return window outlined on our Returns Policy page. We will walk you through the process and make it as straightforward as possible.
Can I exchange my product for a different model?
Exchanges are handled on a case-by-case basis depending on the product and its condition. Reach out to our team via email or phone, and we will help determine the best option for you. Please have your order number handy when you contact us.
How do I choose the right cold plunge or sauna for my space?
Our product pages include detailed specifications such as dimensions, power requirements, and recommended space guidelines. If you are still unsure which model fits your home or routine, send us a message with details about your available space and goals, and our team will provide a personalized recommendation.
What power supply or setup is needed for red light therapy panels?
Most of our red light therapy panels plug into a standard household outlet and require no special wiring or installation. Each product listing includes full electrical specifications and setup instructions. If you have specific questions about your home electrical setup, our team is happy to help before you purchase.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Most orders ship free within the Continental U.S. with tracking included on every package.
